Terms of Service

Last updated: September 28, 2026 — Effective September 28, 2026

EXCLU LTD, a company registered in Cyprus, with registered offices at Archiepiskopou Makariou G 56E, Aglantzia 2107, Nicosia, Cyprus ("Company," "we," "us," or "our"), owns and operates the website accessible at exclu.at and all affiliated services (collectively, "Exclu" or the "Platform").

Exclu is a content monetization platform that enables creators to sell exclusive digital content through paid links, receive tips, fulfill custom content requests, and manage wishlists — while fans can discover, support, and access premium content from their favorite creators. The terms "you," "your," or "User" refer to all end users, whether Creators or Fans.

By registering with and using Exclu, you accept and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use Exclu.

1. Eligibility and Account Registration

1.1 Age Requirement

You must be at least eighteen (18) years old and have reached the age of majority in your jurisdiction to create an account on Exclu. By registering, you represent and warrant that you meet this requirement.

1.2 Account Types

  • Creator Account: Allows you to upload and sell digital content, receive tips, fulfill custom requests, and manage a public creator profile. Creators must provide accurate identity information and may be required to provide bank details (IBAN) for payouts.
  • Fan Account: Allows you to discover creators, purchase content, send tips, gift wishlist items, submit custom content requests, and communicate with creators via the messaging system.
  • Agency Account: Allows management of multiple creator profiles under a single account, with centralized revenue tracking, team member management, and consolidated withdrawal of earnings across all managed profiles.
  • Chatter Account: A team member role granted by a Creator or Agency. Chatters are authorized to manage conversations with fans on behalf of a creator, share paid content links in chat, and respond to custom requests. When a sale is attributed to a chatter (via tracked links shared in conversations), the revenue is split between the creator, the chatter, and the platform according to the chatter revenue sharing model described in Section 5. Chatters do not have access to the creator's financial settings, bank details, or withdrawal capabilities. The creator or agency that grants chatter access remains fully responsible for all actions taken by their chatters.

    • 1.3 Account Security

    You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must immediately notify us at contact@exclu.at if you believe your account has been compromised.

    1.4 Accurate Information

    You represent and warrant that all information you provide during registration and throughout your use of Exclu is accurate, complete, and current. You agree to update your information promptly if it changes.

    2. Creator Content and Responsibilities

    2.1 Ownership

    You retain all ownership rights to the content you upload to Exclu ("Creator Content"). By uploading content, you grant Exclu a worldwide, non-exclusive, royalty-free license to host, display, distribute, and make available your Creator Content solely for the purpose of operating the Platform and fulfilling our obligations under these Terms.

    2.2 Content Standards

    All Creator Content must comply with applicable laws. You must not upload content that:

  • Depicts minors in any context, sexual or otherwise
  • Contains child sexual abuse material (CSAM)
  • Promotes or facilitates prostitution, sex trafficking, or illegal activities
  • Infringes on the intellectual property rights of third parties
  • Contains malware, viruses, or harmful code
  • Is defamatory, harassing, threatening, or incites violence
  • Violates any applicable laws or regulations

    • 2.3 Consent and Releases

    If your Creator Content depicts other individuals, you must obtain and maintain written consent from each depicted person confirming their age (18+), identity, and consent to publication on Exclu. You must provide such documentation to us upon request.

    2.4 Record-Keeping Obligations

    If you are a Creator who uploads visual content depicting real persons, you are responsible for maintaining records sufficient to confirm the identity and age of all individuals depicted, in compliance with applicable laws (including, where applicable, 18 U.S.C. § 2257 and equivalent EU/French regulations). These records must include government-issued identification confirming each individual is at least eighteen (18) years of age. You must retain these records for the duration of your account and for a minimum of five (5) years after account closure, and produce them upon lawful request by us or any competent authority.

    2.5 Content Removal

    We reserve the right to remove any Creator Content that, in our sole discretion, violates these Terms or applicable law, without prior notice and without liability to you.

    3. Purchases, Payments, and Fees

    3.1 Payment Processing

    Payments on Exclu are processed by Verotel, our authorized billing partner. For billing support, please visit www.vtsup.com or contact livesupport@verotel.com.

    3.2 Transaction Types

  • Paid Links: One-time purchases that unlock exclusive digital content from a creator.
  • Tips: Voluntary one-time payments sent directly to a creator as a show of support. Minimum: $5 USD. Maximum: $500 USD.
  • Gifts (Wishlist): Purchases of items from a creator's wishlist on their behalf.
  • Custom Requests: Paid content requests submitted to a creator. The fan pays at checkout and the creator has 6 days to respond. If the creator declines or fails to respond within that period, the request does not proceed and the full amount paid is issued as Exclu Credit under Section 3.8. Minimum: $20 USD. Maximum: $1,000 USD.
  • Marketplace Orders: Purchases of available, physical, or made-to-order items offered by a creator. Where an order does not proceed under the applicable acceptance, delivery, or tracking rules, the remedy described in Section 3.8 applies.
  • Premium Subscription (Monthly): A recurring monthly subscription for creators at $39.99 USD/month that removes the platform commission on sales (0% instead of 15%).
  • Premium Subscription (Annual): A recurring yearly subscription for creators at $239.99 USD/year (equivalent to approximately $20/month — about 50% savings vs. the Monthly plan). Same 0% platform commission benefit.
  • Fan Subscriptions to Creators: Fans may subscribe directly to individual creator profiles at a recurring monthly price set by each creator (between $5 and $100 USD/month). The subscription grants ongoing access to that creator's subscriber-only content feed and automatically renews every 30 days. A 15% platform commission applies to these subscriptions when the creator is on the Free plan; 0% on Premium plans.

    • 3.3 Processing Fee

    A 15% processing fee is added to all fan-initiated transactions (paid links, tips, gifts, and custom requests). This fee is paid by the fan on top of the base price and covers payment processing costs. Your bank may apply additional processing fees of up to 5.5% on international card transactions, which are deducted from the amount you see on your statement — not from the creator payout.

    3.4 Platform Commission

  • Free Plan: Exclu retains a 15% commission on all creator earnings (tips, link sales, gifts, custom requests).
  • Premium Plan ($39.99/month): 0% commission — creators keep 100% of their earnings.

    • 3.5 Creator Earnings and Wallet

    Creator earnings are credited to an internal wallet on Exclu. Creators may request a withdrawal of their earnings to their registered bank account (IBAN) at any time, subject to a minimum withdrawal amount of $50 USD for bank accounts located in Europe, the United States, Canada, or Australia, and $100 USD for bank accounts located elsewhere. Withdrawals are processed manually and typically completed within 1–5 business days.

    3.6 Multiple Creator Profiles

    Creating and managing several creator profiles from a single account is free on every plan, up to a limit of 50 profiles per account. There is no per-profile charge. The platform commission that applies to each profile follows the account plan (15% on Free, 0% on Premium). Premium subscription amounts ($39.99/month or $239.99/year) are billed directly to the creator's registered payment card at each renewal, never debited from the creator's wallet.

    3.7 Subscription Renewals, Cancellations, and Switches

    Automatic renewal. Premium creator subscriptions and fan-to-creator subscriptions renew automatically at the end of each billing period (30 days for Monthly and fan subscriptions, 365 days for Annual) using the payment method on file. No action is required from you to stay subscribed.

    Cancellation. You may cancel a subscription at any time from your account settings. Cancellation stops the next renewal; you retain full access until the end of the current paid period. You can also reactivate a cancelled subscription at any time before the period ends, and renewals will resume.

    Plan switches (creator Premium). You may switch between Monthly and Annual Premium plans at any time. The new plan is charged immediately; the previous plan's upcoming renewal is cancelled. The unused portion of the previous plan's current period is not refunded — you simply keep both periods' access until the old one naturally ends.

    Failed payments. If a renewal payment is declined, we automatically retry up to 3 times over approximately 7 days. If all attempts fail, the subscription is suspended, your account reverts to the Free plan (or, for fan subscriptions, loses access to the creator's subscriber-only feed), and you are notified by email so you can update your card and resubscribe.

    3.8 Exclu Credit and Refunds

    Purchases on Exclu are generally final and non-refundable. Unless a refund to the original payment method is required by applicable law or expressly approved by Exclu, the contractual remedy for a Custom Request or Marketplace Order that does not proceed is Exclu Credit, not a cash or card refund. This includes a creator declining or failing to respond within the applicable deadline and an order failing the applicable delivery or tracking requirements.

    The fan receives Exclu Credit equal to the full amount paid, including the Exclu processing fee. Exclu Credit is non-withdrawable, has no cash value, and may only be used for purchases on the Platform. If the purchase was made without a fan account, the credit is reserved for the purchase email address and may be claimed by creating or signing into a fan account with that same verified email address.

    Each such Exclu Credit incident creates a $50 USD incident fee payable by the Creator. The fee accrues immediately but is collected only when the Creator's available wallet balance is at least $50 USD. It is then automatically debited in full from that available balance. Pending incident fees are not displayed as a negative wallet balance, never cause the wallet balance to become negative, and remain due until sufficient available balance exists. If several incident fees are pending, they may be collected in successive $50 USD increments as funds become available.

    We refund the original payment method for duplicate or erroneous charges, for content that was not delivered, and wherever a refund is required by applicable consumer law.

    3.9 Chargebacks

    If a purchase results in a chargeback, we reserve the right to immediately suspend or terminate your account and debit the corresponding amount from the creator's wallet.

    3.10 Taxes

    You are solely responsible for determining and paying any taxes applicable to your transactions on Exclu. Exclu does not provide tax advice and is not responsible for your tax obligations.

    4. Referral Program

    Exclu may provide creators with a unique referral link. When a new creator registers using your referral link and subscribes to a Premium plan (Monthly or Annual), you earn a recurring commission of 35% of the subscription price — approximately $14.00 USD per monthly renewal, or $84.00 USD per annual renewal — for each billing cycle that the referred creator remains subscribed. Additional bonuses may apply (e.g., $100 bonus when a referred creator reaches $1,000 in net revenue within 90 days).

    5. Chatter Revenue Sharing

    When a sale is attributed to a chatter (team member managing conversations on behalf of a creator), the revenue is split as follows:

  • Creator: 60% of the base price
  • Chatter: 25% of the base price
  • Platform: 15% of the base price + 15% processing fee

    • This split applies regardless of whether the creator is on the Free or Premium plan.

    6. Prohibited Conduct

    You agree not to:

  • Use Exclu for any unlawful purpose
  • Impersonate any person or entity
  • Harass, abuse, or threaten other users
  • Upload, distribute, or share any illegal content
  • Attempt to gain unauthorized access to other users' accounts
  • Use bots, scrapers, or automated tools to access Exclu
  • Circumvent any security features of the Platform
  • Redistribute, resell, or pirate Creator Content
  • Engage in fraudulent transactions or chargebacks
  • Use Exclu to promote or facilitate prostitution, sex trafficking, or other illegal activities

    • 6.1 Complaints Procedure

    Complaints can be submitted through the report button on any content or profile, by email to contact@exclu.at or through our contact page. Reports of illegal or non-consented content are reviewed and the content is removed within 24 hours. All other complaints are handled fairly and consistently, and we aim to resolve them within 5 days of receipt.

    6.2 Third-Party Links

    Third-party links shall be removed if those links are found to contain violating contents.

    7. Account Suspension & Termination

    We reserve the right to suspend (temporarily) or terminate (permanently) your account at any time, with or without notice, if we believe you have violated these Terms or applicable law. Upon suspension or termination:

  • Your access to Exclu will be revoked and your public profile, links and content will be hidden from the Platform
  • All active subscriptions to your account are automatically canceled: your subscribers will not be billed again, are notified by email, and amounts already billed for the current period are not refunded by default (refunds may be handled case by case)
  • In the case of permanent termination, any paid Exclu subscription you hold (such as Creator Pro) is also canceled and will not renew
  • If a suspension is lifted, canceled subscriptions are not restored — your subscribers must choose to re-subscribe
  • Any pending earnings may be withheld pending investigation, and forfeited if the termination is due to fraud or a violation of these Terms
  • Your Creator Content may be removed from the Platform

    • You may deactivate your account at any time by contacting us at contact@exclu.at.

    8. Intellectual Property

    All intellectual property rights in the Platform (including but not limited to the design, graphics, text, software, and trademarks) are owned by EXCLU LTD or its licensors. You may not reproduce, modify, distribute, or create derivative works based on the Platform without our express written consent.

    9. Disclaimer of Warranties

    Exclu is provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not warrant that the Platform will be uninterrupted, error-free, or secure. We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

    10. Limitation of Liability

    To the maximum extent permitted by law, EXCLU LTD and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of Exclu, including but not limited to loss of profits, data, or goodwill.

    11. Indemnification

    You agree to indemnify, defend, and hold harmless EXCLU LTD and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your use of Exclu, your violation of these Terms, or your violation of any rights of a third party.

    12. Relationship Between Users

    All transactions for Creator Content — including paid links, tips, gifts, and custom requests — are between the Fan and the Creator. Exclu acts solely as a facilitator and intermediary. At no point does Exclu become a party to any transaction between Users. You agree that any disputes between Users in connection with Creator Content are solely between those Users. Exclu makes no representations or warranties regarding Creator Content quality, accuracy, or legality.

    12.1 Relationship Between Models and Agencies

    Exclu allows a Creator (a "Model") to be managed by another account operating in agency mode (an "Agency"). Where a Model and an Agency enter into such an arrangement, the following allocation of responsibility applies.

    The Model is responsible for the content she produces and its legality, the accuracy of the terms and of the information she publishes on her listing, her own tax and social obligations, and every decision to accept or to refuse an Agency.

    The Agency is responsible for everything done with the access it is granted, including messages sent by it or by its chatters, content published, prices set, and promises made to Fans; for the accuracy of what it states about itself; and for its own tax and social obligations. An Agency that manages a Model remains bound by these Terms for every action taken on her profile.

    Exclu is neither a party to nor a guarantor of the agreement between a Model and an Agency. Exclu operates the Platform, verifies the identity of a listed Model, records the agreed split and settles it. Exclu does not select, employ, warrant or supervise Agencies, and makes no representation about any Agency's competence, solvency or conduct. A dispute between a Model and an Agency is between them.

    The following apply to every such arrangement, whatever the two sides agree between themselves: the Model keeps her account, and an Agency manages a profile but never owns one; no Agency may charge a Model any fee to be signed, managed or promoted, and an Agency that does so is in breach of these Terms; management fees are set on the offer staked in the Platform and are visible to both sides before the Model accepts, and nothing agreed outside the Platform is enforced by Exclu; the Model may leave an Agency at any time, with immediate effect for future earnings; and identity verification is completed before a Model is listed. A Model who is asked for an upfront fee should report it to contact@exclu.at.

    13. License to Use the Platform

    Subject to these Terms, we grant you a conditional, revocable, non-transferable, non-sublicensable, non-exclusive, limited license to access and use Exclu for your own lawful and personal use. This license may be revoked at any time for any reason, including violation of these Terms. All rights not expressly granted are reserved by EXCLU LTD.

    14. Electronic Communications

    By creating an account on Exclu or by completing a paid transaction on the Platform (including paid links, tips, gifts, and custom requests), you consent to receive electronic communications from us, including:

  • Transactional emails — purchase confirmations, tip notifications, custom request updates, account verification, payout notifications, and security alerts. These are necessary for the operation of your account and for our contractual obligations under Section 3. You may not opt out of transactional communications while maintaining an active account.
  • Service announcements — material changes to these Terms, the Privacy Policy, or the Platform itself.
  • Marketing communications — product updates, new features, creator tips, promotional offers, and the Exclu newsletter. You may opt out of marketing communications at any time via (a) the "Communications" toggle in your account Settings or (b) the unsubscribe link included in every marketing email. Opting out of marketing does not affect transactional or service communications.

    • This consent to marketing is given pursuant to Article 13(2) of the ePrivacy Directive (2002/58/EC as amended), which permits soft opt-in for customers and registered users of the Platform, subject to a clear and free opt-out right.

    15. Inactive Accounts

    If you do not log into your Exclu account for twelve (12) consecutive months, your account may be considered inactive. We reserve the right to deactivate inactive accounts after providing reasonable notice to the email address on file. Any remaining wallet balance will be available for withdrawal for 90 days following deactivation notice.

    16. Force Majeure

    EXCLU LTD shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, power failures, internet disruptions, or failures of third-party service providers (including payment processors).

    17. Governing Law and Dispute Resolution

    These Terms are governed by and construed in accordance with the laws of Cyprus, without regard to conflict of law principles. In the event of a dispute arising out of or relating to these Terms:

  • Amicable resolution: The parties shall first attempt to resolve the dispute amicably through direct negotiation for a period of thirty (30) days.
  • Mediation: If amicable resolution fails, either party may submit the dispute to mediation in accordance with the mediation rules of the Centre de Médiation et d'Arbitrage de Paris (CMAP).
  • Jurisdiction: If mediation fails, the dispute shall be submitted to the exclusive jurisdiction of the competent courts of Nicosia, Cyprus.

    • EU consumers: If you are a consumer residing in the European Union, you may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

    18. Severability

    If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

    19. Assignment

    You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. EXCLU LTD may freely assign its rights and obligations under these Terms in connection with a merger, acquisition, sale of assets, or by operation of law, without restriction and without notice to you.

    20. No Waiver

    The failure of EXCLU LTD to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of the Company.

    21. Entire Agreement

    These Terms, together with the Privacy Policy, Cookie Policy, and DMCA Policy, constitute the entire agreement between you and EXCLU LTD regarding your use of Exclu, superseding any prior agreements or understandings.

    22. Changes to These Terms

    We may modify these Terms at any time. Material changes will be communicated via email to registered users at least fifteen (15) days before they take effect. Non-material changes become effective immediately upon posting. Your continued use of Exclu after changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, your sole remedy is to stop using Exclu and request account deletion.

    23. Account Deletion

    You may delete your account at any time from your account Settings. Account deletion is immediate and irreversible.

    Pre-deletion requirements (Creators)

  • All pending custom requests must be resolved (accepted, declined, or expired).
  • All in-flight payouts must complete.

    • Wallet balance

    If you delete your account while your wallet contains funds, those funds are permanently forfeited. To withdraw your balance, request a payout before initiating account deletion.

    Active fan subscriptions (Creators)

    When you delete your account, all active fan subscriptions are canceled. Subscribers retain access until the end of their current billing period and are not charged again. They are notified by email.

    Active subscriptions (Fans)

    When you delete your account, all your active subscriptions to creators are canceled. You retain access until the end of each current billing period and are not charged again. No refunds are issued.

    Creator Pro subscription

    Pro subscriptions are canceled upon deletion with no prorated refund.

    Affiliate / referral commissions

    Future commissions stop accruing immediately upon account deletion. Commissions already credited to your wallet remain in the wallet (and are subject to the same forfeiture rule above if not withdrawn).

    Handle reservation

    Your handle (@yourname) is permanently reserved upon deletion and cannot be reused by you or any other user.

    Re-registration

    Once an account is deleted, the email address associated with it cannot be used to create a new Exclu account.

    Data retention

    In compliance with applicable accounting and tax law, transactional data (sales, payouts, tips, custom requests, invoices) is retained for the period required by law following account deletion. Personal data (display name, biography, avatar, photos, conversations) is hidden from all Exclu surfaces immediately upon deletion. Data is not transmitted to third parties. To exercise your right to deletion of personal data beyond legal retention requirements (GDPR Article 17), contact contact@exclu.at.

    Administrative deletion

    Exclu reserves the right to delete accounts that violate these Terms. Administrative deletion follows the same data retention rules.

    24. AI-assisted chat

    Creators on the Service may enable AI tools to engage with fans in chat. AI-generated replies are written in the creator's persona and may include offering of paid content links the creator has authorized. Real human creators retain ownership of all conversations on their account and may take over manually at any moment.

    A discreet notice ("This creator may use AI to assist replies") is shown in the chat footer to inform fans. Some creators may also opt to display an "AI-assisted chat" badge on their public profile. The creator remains responsible for content sent on her behalf, including sales completed through AI-suggested links — these sales follow standard commission terms (10% on Free plan, 0% on Premium).

    The AI absolutely refuses any interaction involving minors or illegal acts. We process conversation context to allow contextual responses; only the creator's own messages may be used to personalize her own AI persona, never fan messages. See our Privacy Policy for full details.

    25. Contact

    For questions or concerns regarding these Terms, please contact us at:

    EXCLU LTD Archiepiskopou Makariou G 56E, Aglantzia 2107, Nicosia, Cyprus Email: contact@exclu.at Telegram: @exclu_alternative